Nun habe ich das wiederbekommen, was tun?
[b]Hi. This is JOYMAX.COM.
Your question is answered. Answer is here.[/b] Dear Mr. XXX
Greeting from Joymax Customer Support Team!
We have received your email regarding Account blocked due to chargeback.
We are sorry for the inconvenience. We assure you that we'll do our best to help you out with your concern.
We want to help you out with this so here's some tips needed to do:
Reminder: We can only remove the suspension on an account when we receive a direct notification from our payment partners.
- 1.) The chargeback has been resolved and the payment received.
- 2.) The valid card/account holder has cancelled the claim.
In order to remove suspension on your account, you must first contact the payment partner whose service you used to purchase silk. And you must resolve the initial chargeback. Once the chargeback has been resolved, you can give the partner company your transaction ID and request to them to send us notification to [email protected]. Only a direct e-mail notification from our payment partners is considered a proof. Once the e-mail has been received, the suspension is removed as soon as it is confirmed.
Habs mal schnell gemacht..Greetz GerLiquid
