Dear JOYMAX,
Im playing and enjoying iSRO for about 5 years now.
I never used a bot and I also have only 1 char, which is currently Lv87.
If you check my off- and online sessions you can clearly see, that I have never botted.
If you also check the IP you can also see that my char has allways logged in from one IP, my IP.
I have been away from iSRO for about 1 month due to work & school.
I wasn't able to take note of the announcement regarding the email verification of accounts.
Today I have logged in and I was shocked because my char has been robbed.
My char is naked, all my gold and items are gone.
Also my silk items have been sold.
I have no idea how someone could get my ID & PW since I never used any tools for iSRO.
I am also aware that many other users chars have been abused or robbed.
Please, if you care about your valued and legit users do a rollback.
Sincerely,
A player who used to love iSRO.
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Hello. this is Silkroad Online.
Dear Valued Customer,
Greetings from Joymax Customer Support Team!
We received your message.
We are sorry for the inconvenience that this may have caused.
Due to our security server crash we had to encounter many security and login issues regarding our portal server and our game servers.
We like to inform you that our support team is currently working on restoring the loss of our valued customers.
They are currently working on the matter to resolve the issue.
Rest assured that a solution will be provided to you within the soonest time possible.
Thank you for your cooperation and patience.
Have a nice day!
* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.
* To prevent the loss of accounts, we strongly recommend our users change password frequently.
Thank you for emailing Joymax Customer Support.
For further details and support, kindly visit our website at [Only registered and activated users can see links. ].
Sincerely yours,
Joymax Customer Support Team